What Information We Collect

To provide you with occupational therapy services, we collect:

• Your basics: Name, email, phone number, address, date of birth, and health card number
• Health details: Your medical history, assessment results, and treatment notes
• Appointments: Booking information and session notes
• Website stats: Anonymous data about how people use our website (no personal details)

How We Use Your Information

We only use your information to:

• Provide your occupational therapy treatment
• Schedule and manage your appointments
• Communicate with you about your care
• Handle billing and insurance
• Meet our legal and professional requirements

We never sell your information. Period.

Who We Share With

We only share your information when:

• You give permission – like sending reports to your doctor or insurance company
• The law requires it – court orders or urgent safety situations
• Our service providers need it – but only to help run our practice (see below)

Tools We Use

Booking System

We may use Jane App to manage appointments. It’s built for healthcare providers, stores data in Canada, and follows privacy laws.

Contact

When you click email, phone, or text links on our website, your regular email/phone/messaging app handles it. Your provider’s privacy policy applies.

Website Protection

We use Cloudflare Turnstile to stop spam bots on our contact forms. It verifies you’re human without tracking you or collecting personal data.

Website Analytics

We use Umami to see basic website stats (like which pages get visited). It doesn’t track you personally, doesn’t use cookies, and only sees anonymous data like what city you’re from and what device you’re using.

Keeping Your Data Safe

We protect your information with:

• Encrypted storage
• Password-protected systems
• Limited staff access
• Regular security checks
• Secure deletion when we’re done with it

Your Rights

You can:

• See your health records
• Fix any mistakes in your information
• Withdraw permission to use your info (with some exceptions)
• File a complaint with the Privacy Commissioner of Canada

How Long We Keep Records

We keep your health records for at least 10 years after your last visit, as required by professional regulations.

Questions?

Contact us about privacy:

Lynsey Race, Occupational Therapy
[Address]
825-906-2682
otlynsey@gmail.com
Lynsey Race